Returns & Exchanges
Ready to start your return? click here.
At calliope studio, we want you to be completely happy with your purchase. However, if for any reason you are unsatisfied, we have a returns policy in place to help you find the perfect item that you'll love.
CALLIOPE STUDIO OFFERS:
- Refund or Store credit on FULL PRICE items
- Store Credit on SALE items (Excludes FINAL SALE)
Please note, $9.95 return shipping costs will be deducted from your refund or store credit
TO BE ELIGIBLE FOR A RETURN:
- Items must be returned within 30 days of purchase date
- All original tags must remain attached
- Item(s) must be unworn, and returned in original condition
- FINAL SALE items, Face masks, knickers and personalised items can only be returned if there is a manufacturing defect.
- Gift Cards cannot be returned
Calliope studio reserves the right to reject items that do not comply with the above conditions and will return the item to the sender.
HOW TO RETURN
Returning your online order is easy, simply click here.
Enter your order number and postcode to start the returns request.
Select your items, reason and shipping method (pre-paid label for $9.95 to be deducted from your refund or store credit) and click “Confirm.” For returns outside of Australia please ship your return via a trackable service at your own cost.
You will receive an email with further information on how to complete your return.
Ensure your return parcel is securely packaged as calliope studio will not be liable for any return parcels lost in transit. Please allow 3-5 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised. Calliope studio is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
Submit a return request
- Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
- Sign in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click "Request return" for the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Request return".
- If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
HOW WILL I BE REFUNDED?
If you are eligible for a refund, your refund will be processed back to your original payment method. Gift Cards or Store Credits will be issued with a 12-month validity.
DAMAGED / FAULTY ITEMS
All our products have been tested inline with our recommended wash instructions. Please ensure washing instructions have been adhered to prior to lodging a product claim.
We quality check all of our products prior to dispatch and are confident in what we are packing before we send. If however you have any issues please contact us here.
Mark-down sales can only be returned for store credit or exchange and are not refundable for change of mind, except as prescribed by Australian Consumer Law.
Credit Notes valid for 12 months from date of receipt.
Gift Vouchers valid for 3 years from date of receipt.